LOGISTICS · DELIVERY

Shipping Policy

How we pack, ship and deliver your stones worldwide.

Last Updated: January 2026

01

How We Ship

TNT Gemstones ships certified rough gemstones worldwide from our base in Arusha, Tanzania.

Our primary carriers:

  • DHL Express — worldwide delivery
  • Qatar Airways Cargo — air freight for larger consignments
  • Other licensed freight agencies as required by destination

All stones are professionally packed to protect them during transit. Every shipment includes full export documentation.

02

Where We Ship

We ship to all countries worldwide subject to:

  • No trade sanctions between Tanzania and the destination country
  • The buyer accepting responsibility for local import regulations
  • Successful completion of export documentation

If you are unsure whether we can ship to your country contact us before placing an order.

03

Shipping Costs

Shipping costs are determined by:

  • Weight and volume of the shipment
  • Destination country
  • Carrier selected

Large Orders

TNT Gemstones covers the shipping cost for large consignments. What constitutes a large order is agreed at the time of order confirmation.

Small Orders

Shipping cost is paid by the buyer and added to the final invoice. The exact cost is confirmed before dispatch.

All shipping costs are quoted in USD.

04

Dispatch Timeline

Orders are dispatched within 3–5 business days of:

  • Full deposit payment confirmed
  • All export documentation completed
  • Stones professionally packed and inspected

You will receive a tracking number via WhatsApp and email within 24 hours of dispatch.

05

Delivery Times

Estimated delivery times from Arusha:

Europe (Germany, UK, Netherlands)3–7 business days via DHL Express
United States & Canada5–10 business days
Australia & New Zealand5–10 business days
Asia (Thailand, India, Japan)3–7 business days
Other destinations7–14 business days

These are estimates only. TNT Gemstones is not responsible for delays caused by customs, public holidays or carrier disruptions.

06

Tracking

Every shipment is fully tracked. Your tracking number is sent to you via WhatsApp and email within 24 hours of dispatch.

For any shipment queries contact us directly on WhatsApp: +255 790 750 629

07

Packaging

All gemstones are packed in:

  • Individual protective wrapping per stone or batch
  • Secure inner boxes with padding
  • Outer shipping box with discreet labelling

Fragile and specimen grade stones receive additional protective packaging to prevent damage in transit.

08

Damaged or Lost Shipments

If your stones arrive damaged:

  • Contact us within 48 hours of receiving the shipment
  • Send photos of the damage and packaging via WhatsApp
  • We will assess and send replacement stones of equal or greater value

TNT Gemstones takes full responsibility for ensuring your stones arrive safely. We do not offer cash refunds but will always make it right with replacement stock.

09

Export Documentation

Every shipment from TNT Gemstones includes:

  • Commercial invoice
  • Packing list
  • Certificate of origin
  • BRELA export certification
  • Any additional documentation required by the destination country

We have experience shipping to buyers in Germany, USA, Australia, UK, Thailand and India. We understand the documentation requirements for these markets.

Have a question about our policies?

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